Catherine has experience in leadership positions across utilities, financial services and professional services.

Prior to joining EWOV, Catherine was the Customer Advocate at NAB, working in a senior role with the Board and Executive of one of Australia’s largest organisations. She has a track record of leadership in Australia and the UK, with a particular focus on dispute resolution and fair outcomes in regulated markets. Catherine held the position of Ombudsman at the UK Financial Ombudsman Service for seven years and led that organisation’s systemic issues and external engagement function. She has also held positions as Board Director of the Australian Telecommunications Industry Ombudsman, Panel Member at the Australian Financial Services Ombudsman, Chair of the Economic Abuse Reference Group and is a current Board Director of the Victorian Legal Services Board.