Innovative technologies provide opportunities to enhance customer experience in the water sector through smarter interactions, data-driven insights, more streamlined processes and real-time monitoring.

How do we ensure we make the best use of new technologies to understand and meet customer needs and expectations in this rapidly evolving climate?

This session explores the balance between innovation and human needs as a key to maintaining customer satisfaction and trust in the water sector.

Facilitator Tara Daniel, Chief Operating Officer, VicWater